Generally we process and ship orders (if items are in-stock) within 2 business days. Your order will ship via FedEx, which typically takes between 2-5 days for delivery. We strive to keep sufficient stock of all items, but we cannot guarantee product availability at all times. We reserve the right to modify or discontinue any product, or cancel any order for a full refund of amounts received by Heretic.
Currently we only ship within the United States for all fragrance (perfume) products. Candles can be purchased worldwide for an additional shipping fee. If you are outside of the United States and would like to purchase our fragrances, please contact firstname.lastname@example.org to inquire about any retailers we may have in your area.
Heretic warrants that its Products will be free from defects in material or workmanship for a period of one (1) year from shipment by us. This warranty does not apply to the extent that Product: (a) has been altered or modified after our shipment; (b) has not been handled, maintained or used in a reasonable manner, or; (c) has been damaged by accident or external factors.
Please keep in mind that when working with all-natural ingredients, some deviation in color and fragrance are to be expected as well as occasional cloudiness in the bottle. These deviations are not defects.
If your package arrives damaged or incorrect we will gladly replace it. Please email email@example.com for instructions.
If your Heretic Product does not comply with our warranty and you wish to have it replaced, you must contact firstname.lastname@example.org within thirty (30) days of your receipt of the Product. We will work with you to facilitate the replacement. You may be required to provide photos of the defective Product, a description of the warranty issue, and return the defective Product at Heretic’s expense.
Unfortunately we do not accept returns in other cases aside from defective products. To prevent receiving a fragrance that you simply don’t like, we suggest you order one of our Discovery Sets first so you can test samples prior to purchasing a full size bottle.
Please email: email@example.com